This section provides answers to users' common problems. If you have a question, check here first. Chances are, somebody else has already asked it!

• How do I obtain my Student ID and Personal Identification Number (PIN)?
• What happens if I lose my Personal Identification Number (PIN)?
• The PIN Number the school sent me in a letter does not work
• What if I forget my password?
• Help! I didn't receive an email from the ParentPortal with my new or forgotten password.
• Is this service available at all Capistrano Unified Schools?
• How often is this information updated?
• How soon are grades posted after a progress or grade reporting period?
• What student information will I have access to via the Parent Portal?
• Is it safe to have confidential information such as this available on the Internet?
• Why can't I change the email address in my ParentPortal profile?
• What if my student changes schools - Will I receive a new Student ID (and have to add them to my profile again)?
• My wife and I would like to have different accounts and different email addresses from which we will view our children's records. Is this possible?
• When I try to log onto the ParentPortal I receive an error message "Session Timed Out". What does this mean?
• How can I clear my Cache?
• Every time I try to log in, it just takes me right back to the login page. What am I doing wrong?

How do I obtain my Student ID and Personal Identification Number?

A notification letter containing a school-generated Student ID Number and unique Personal Identification Number (PIN) will be mailed to your home. 

What happens if I lose my Personal Identification Number (PIN)?

Contact your student(s) school and ask to speak with the staff member trained in ParentPortal Procedures.

 

The PIN Number the school sent me in a letter does not work

If the PIN number contained in the letter your received from the school doesn't work and contains 8 digits, try adding a zero in front of the first letter. For some reason when the letters are generated, if a PIN number contains a zero in front it is dropped during the printing process.

What if I forget my password?

Click the: Forgot your password? Click here link on the ParentPortal login page and type in your registered email address.  Your password will be emailed to this address. Please see FAQs below also if this email does not arrive.

Help! I didn't receive an email from the ParentPortal with my new or forgotten password.

This seems to be a particular problem with AOL clients - the SPAM/Junk Mail filter AOL or other Internet Service Providers have in place may deny delivery of the email the ParentPortal systemgenerates. Users can try adding the ParentPortal email address to their email address book: parentportal@capousd.org and/or adding this email address to their "white" list or list of approved senders.

(You can also try using an alternate email address or ask your network administrator/service provider to release messages received from the District's IP address)

Also users, thinking their registration was unsuccessful, are found to have registered more than once using different, but incorrect variations of the same email address. In these instances, the system probably sent the email to the wrong or invalid email account.Contact the ParentPortal site administrator at your student's school and request that they access your account and reset your password. Then login to the ParentPortal using this password.

Finally, another reason might be that the District's Domain Name Server (DNS) is down and outbound messages are being held in a queue until service is restored.

 

Is this service available at all Capistrano Unified Schools?

No, beginning this fall we will be offering all middle and high schools the use of the ParentPortal to allow parents to view some of their child's information via the Internet.

 

How Often is This information Updated?

Information on the ParentPortal is updated near hourly and therefore provides near real-time access to student data.

How soon are grades posted after a progress or grade reporting period?

It takes approximately five working days in order to prepare the students grades for processing. This includes the input of the teacher’s grades into the computer, verifying the marks entered, correcting any mistakes, etc. and getting them ready to print on the report card. Grades will not be posted on the Parent Portal until all students grades are complete at the school site and we are ready to print report cards.

What student information will I have access to via the Parent Portal?

The Parent Portal allows parents to view their student’s

• Attendance
• Semester grades
• Transcripts
• Course schedules

 

Is it safe to have this information available on the Internet?

Accessing the ParentPortal requires use of a school-generated Student ID Number and unique Personal Identification Number (PIN). Furthermore, the information that is posted to this site is merely a copy of the real information file ensuring that no one can alter actual permanent records through this application.

 

 

Why can't I change the email address in my ParentPortal profile?

The program will not allow users to change the registered email address because each profile (or account) is based on an email address. It would be like trying to change a bank account number yourself. A new profile will have to be created and the students added again. This is to protect a user's security and privacy. Only a district-assigned ParentPortal administrator can perform this function.

 

What if my student changes schools - Will I receive a new Student ID (and have to add them to my profile again)?

No. The Student ID and PIN do not change with change of school. In fact, the parent would not have to change anything in the parent account, either, from the time the student is in first grade until s/he graduates from high school.

 

 

My wife and I would like to have different accounts and different email addresses from which we will view our children's records. Is this possible?

There is no restriction on the number of profiles (each based on a separate email address) that a family can have. The key is knowing the correct Student ID and PIN # combination which will allow you to add a student(s) to your profile. There is also no limit to the amount of times a student can be added to a series of profiles. In conclusion, if you shared the correct Student ID and PIN # combination with other relatives, they too could create their own profiles.

Please visit this location and click the Register Here link and set up your individual accounts: http://parentweb.capousd.org/

 

When I try to logon to the ParentPortal I receive an error message "Session Timed Out".  What does this mean?

Some users find that their attempts to start a session in the ParentPortal result in a "timed-out" error message. This happens when a user's Internet web browser preferences have cookies disabled. A cookie is a small text file (from a web site or computer) that your Web browser saves so that it can retrieve the information for use at a later time. Your Web browser saves and retrieves cookies automatically, based on behind-the-scenes commands from web sites. Web sites supply both the cookie information and the instructions your Web browser needs to save it, update it, or retrieve it for use.

There are several types of cookies, and you can choose whether to allow some, none, or all of them to be saved on your computer. If you do not allow cookies at all, you will not be able to view some Web sites or take advantage of customization features (such as local news and weather, or stock quotes).

To view the ParentPortal you will need to allow cookies. Here's how to change your settings in Internet Explorer:

With Internet Explorer up and running:

• Press and hold down the Alt key and tap the letter "t" once to get to the Tools pulldown menu (Or choose Tools from the top menu bar)
• On the Tools menu, click Internet Options.
• Click the Privacy tab.
• On the Privacy tab, move the slider down to the lowest rating "Accept All Cookies".
• Click OK
• Close Internet Explorer.
• Reopen Internet Explorer and log in again.

Or, you can use the Advanced menu button where you will find the same screen as on previous versions of IE, and where you can select the “Always allow session cookies” option, regardless of the other cookies settings.

 

ADDITIONAL NOTE: 

Enabling the CONTENT ADVISOR (Internet Options >CONTENT Tab) has been reported to have a negative effect on the functioning of the ParentPortal. If you are experiencing problems navigating inside the ParentPortal please disable this Web browser feature.