• UHC Customer Service: (888) 586-6365
• UHC Website
• How to Find a UHC HMO PCP
• UHC Mobile App
• UMR Customer Service: (800) 826-9781
• UMR Website
  • Enhanced Portal as of July 2024
• How to Find a UMR PPO PCP (Choose Select Plus on the Search Page)

UHC/ UMR Plan Names:

• UHC Harmony $10 HMO
• UHCCS VEBA Alliance HMO $10
• UHC Harmony HMO Journey w/ HRA 
• UHC CS VEBA Alliance HMO Journey w/ HRA 
• UMR Select Plus PPO

Express Scripts (All UHC Plans):

• Customer Service: (800) 918-8011
• Website
• Express Scripts Flyer

Journey Harmony and Journey Alliance Health Reimbursement Account (HRA)

• HRA Informational Flyer
• HRA Benefits Card Information
• HRA Summary Plan Description

Chiropractic Services - Optum Health

• Customer Service: (800) 428-6337
• Optum Website
• Optum Chiropractic and Acupuncture

Mental Health Service for UHC Plans

• Get pre-authorization from Optum Behavioral Health
• Call Optum Customer Service for pre-authorization and for emergencies, 24/7, at (888) 625-4809 
• Costs:
  • Outpatient services are the same as medical outpatient office co-pays/costs
  • Find an in-network Provider
    
  • Calm App Access

Substance Abuse Services

• No need for pre-authorization for inpatient or outpatient services
• Coverage through Optum
• Contact UMR for cost information: (800) 826-9781
• In-network vs. out-of-network costs are different
• Find an in-network UMR provider
• UMR Mobile App

Carrum Health (Surgery Benefit)

• Customer Service: (888) 855-7806
• 2019 Carrum Health Letter
• ***Important Note: The member will be required to call Carrum Health prior to scheduling their surgery. 
  • If the member contacts Carrum and uses a Carrum recommended facility for their surgery they will have the procedure coinsurance or deductible waived.
  • If the member contacts Carrum but chooses not to use a Carrum recommended facility- they may use a facility of their choice and pay the standard plan coinsurance and deductible.
  • If the member does not contact Carrum Health prior to scheduling their surgery they will be required to pay a $1,000 pre-certification penalty in addition to their plan deductible and coinsurance.
  • For questions please contact VEBA Advocacy or Carrum Health directly.

Out of Area Dependents 

• Urgent Care and Emergency Services (Applicable to ALL Medical Plans)
• UHC Surest PPO Summary of Benefits (Applicable to UHC and Cigna Medical Plans ONLY)
• UHC Surest PPO Mobile App Information in English (Applicable to UHC and Cigna Medical Plans ONLY)
• UHC Surest PPO Mobile App Information in Spanish (Applicable to UHC and Cigna Medical Plans ONLY)
• If I am enrolled in a UHC HMO or the Cigna HMO plan, how do I get my out of area dependent onto UHC Surest PPO while they're living out of the area?
  • Send an email inquiry to one of our department contacts to start the process!

• Calm App Access
  

Disabled Adult Dependents

• The following application processes are processed by the insurance carriers on a first come, first serve basis. This means it can take anywhere between a few weeks to months for them to approve or deny. Please be mindful of when you submit your applications to the insurance carriers due to these delays. 
• UHC Members: Please have the treating physician complete the below form and return it directly to UHC per the instructions on the application. UHC will notify the member of approval or denial.
  • UHC Disabled Adult Dependent Application
    • Once the member receives approval, they can submit a copy to our insurance department so we can provide the approval to VEBA (the trust that administers our insurance). 
• Kaiser Members: Contact Kaiser directly at (800) 731-4661 or (858) 614-3584.
  • Once the member receives approval, they can submit a copy to our insurance department so we can provide the approval to VEBA (the trust that administers our insurance). 
• Cigna Select HMO: Contact Cigna directly at (800) 244-6224.
• Delta Dental and VSP Members: Delta Dental and VSP rely on the status approval granted by the medical carriers.