Returns
Prior to submitting a purchase request, end-user(s) must understand the respective return policy for the vendor/item(s). Upon receiving items, the end-user(s) must confirm that the items ordered and delivered are accurate. If it is not, please initiate a return/exchange, as appropriate.
Sites/end-users should contact the vendors directly to arrange for the return or replacement of incorrect orders. Please advise Accounts Payable (Accounting Department) of pending return/exchange so payment is not prematurely issued.
If there is a cost to return the item(s), a purchase requisition must be submitted.
Please repackage the item(s) for return/exchange in the original packaging, if possible, consistent with the vendor's respective return policy.