Work Order System
Facilitron Works:
The Maintenance & Operations Department's mission is to support District sites. The most efficient way services can be provided in a timely way is through utilizing M&O's automated work order system.
So what happens to all those work orders? This is the process:
- A work order is submitted to the Maintenance & Operations Department
- Assigned staff review each request, obtaining more complete information from the site if needed
- Pictures are appreciated and help expedite processing
- If approved, the work order is scheduled; if it is "declined," the reason is entered in the "Comments" section of the work order.
- Work orders are completed in priority order and first in, first out
- M&O will set or adjust the work order priority based on the type of request (see priority list below). The default on the work order is medium unless the requestor selects something different from the dropdown menu. REFER TO THE WORK ORDER FOR UPDATES
- When contacting M&O for updates, always reference the work order number
*Note: If the work is an emergency, the site should call the M&O office immediately and then submit a work order, noting that M&O was called
