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Password Support

CONTENTS:

CONTENTS:

Current Employee Password Set Up

If you would like to simply reset your password you may do so by clicking HERE. This link will redirect to the Change Password web page.

Password Recovery

If you have forgotten your password you can recover it by clicking HERE. This link will redirect you to a web page where you can initiate the recovery process.

Password recovery will require your account to be registered in the Self-Service Password Recovery (SSPR).

Multi-Factor Authentication

What is Multi-Factor Authentication (MFA)?
MFA is an authentication method used to confirm your identity to allow access to a website or app through at least two pieces of evidence. The two pieces of evidence needed for CUSD staff will be a password and a mobile phone number where a security code can be sent. With MFA incorporating something you know (password) PLUS something you have (mobile phone), the likelihood that your account can be compromised is greatly reduced. This makes YOUR students safer. This makes YOUR District safer. This makes YOU safer.
 
When will I be required to authenticate using MFA? 
MFA will be required to access the following services while outside the District network or while on a personal device:
  • VPN - Web VPN & FortiClient
  • Office 365
  • Webmail
  • Google
  • Canvas
  • TrueNorth Logic
  • Clever
  • Hoonuit
  • Zoom
  • SchoolDude
  • Caponet
 
MFA Registration
In order to be registered for MFA your account must be registered in the Self-Service Password Recovery (SSPR) with a mobile phone number. See the SSPR section below for more information.
 
  • CLICK HERE FOR MORE INFORMATION ABOUT MFA.

Self Service Password Recovery (SSPR)

The SSPR allows staff to easily recover a forgotten password. It requires you to first REGISTER your account and associated information (mobile phone number, alternate email address or verification questions). Once registered, you will be able to use SSPR to change a forgotten password or update to a new password. 
 
New users will be automatically prompted to register in the SSPR when loggin in for the first time. 
 
Click HERE to for more information about the SSPR.
 
Click HERE to be redirected to the SSPR where you’ll be able to update your account registration.

New Employee Password Setup

Click HERE to access the New Employee Password Setup
 
New employees getting started and needing access to District systems like MyCUSD, Aeries, email, Clever, and District computers can visit the New Employee Password Setup page (use the above link).
 
This website will ask you a few pieces of information to verify your identity and allow you to set a password.

Password Complexity Requirements

The following conditions must be met when setting your password:
Passwords are CASE sensitive.
Previous passwords cannot be reused.
Passwords will expire every 6 months.
Passwords must have a minimum of 8 characters.
Passwords must not contain parts of your first, last, or logon name.
Passwords require a minimum of three of the following categories:   
    • 1 upper case character (A-Z)
    • 1 lower case character (a-z)
    • 1 numeric character (0-9) 
    • 1 special character (@ # $ % ! & etc)

Best Practices for Password Management

  • A secure password is one a hacker can't easily guess or crack using software tools and one that is unique and complex.
  • Do use a combination of uppercase and lowercase letters, symbols and numbers.
  • Don’t use the same password across multiple websites.
  • Make sure your user passwords are at least eight characters long. The more characters and symbols your passwords contain, the more difficult they are to guess.
  • Don't write your passwords down, share them with anyone or let anyone see you log into devices or websites.
  • Log out of websites and devices when you are finished using them.
  • Don't answer "yes" when prompted to save your password to a particular computer's browser. Instead, rely on a strong password committed to memory.