Capistrano Unified School District - Self Service Password Recovery (SSPR)

The SSPR allows staff to easily recover a forgotten password. It requires you to first REGISTER your account and associated information (mobile phone number, alternate email address or verification questions). Once registered, you will be able to use SSPR to change a forgotten password or update to a new password.

In order to access District resources outside of the District network or on a personal device you will be required to authenticate with Multi-Factor Authentication (MFA) which required a mobile phone number to be registered in the SSPR. Click HERE for more information about Multi-Factor Authentication.

New users will be automatically prompted to register in the SSPR when logging in for the first time.

CLICK HERE TO REGISTER FOR SSPR AND MULTI-FACTOR AUTHENTICATION

SSPR Registration Instructions

Follow the steps below to register for SSPR.

1. Click HERE to be redirected to the Microsoft Security Info page where you'll be able to enter your security information for SSPR regsitration.

2. Once you are on the Security Info page click "+ Add method".

3. Select "Phone" and click "Add".

You may choose other methods but in order to access District resources outside of the District network or on a personal device you will be required to authenticate with Multi-Factor Authentication which requires a mobile phone number to be registered in the SSPR. Click HERE for more information about Multi-Factor Authentication.

4. Enter your mobile phone number and click "Next".

5. A text message will be sent to your phone that will include a verification code.

6. Enter the verification code sent to you via text.

7. Click "Done" once you have successfully verified your mobile phone.

8. Your method for signing in will be shown in the list. Feel free to add additional sign in methods.